Inspect your CPAP purchase upon delivery. If a CPAP mask or accessory is received with an "out of box" defect, please email us at info@monstercpap.ca within 24 hours of receiving the product. The manufacture defect window is between up to 45 days of original ship date. We'll assist in ensuring you receive a replacement in a timely manner.
In the case of an "out of box" defect, a replacement item will be sent upon MonsterCPAP receiving and inspecting the defective product. Shipping of the product to MonsterCPAP is the responsibility of the customer. We will then cover shipping of replacement/repaired product from the warehouse to the customer.
Warranty approvals are made by the manufacture and MonsterCPAP is not responsible for the manufacturer denying a warranty claim. Limited manufacture warrants your new product free of defects or damage as a result of materials or workmanship. It does not cover sudden accidents or deterioration from daily wear.
For warranty information, please check your user manual or email us at info@monstercpap.ca.