CPAP, BiPAP & APAP machines are sold with a 1, 2 or 3-Year Limited Manufacture Warranty. This limited warranty is only available to the initial consumer. It is not transferable. Limited Manufacture Warranty warrants that the CPAP unit (excluding consumable items forming part of the CPAP delivery system) when used in accordance with the instructions for use, shall be free from defects in workmanship and materials and will perform in accordance with the manufacture specifications for a period of 1, 2 or 3 years (depending on unit) from the date of purchase by the end user. Warranty claims can only be made when accompanied by proof of purchase (i.e. sales receipt).
Limited Warranty does not cover:
- any damage caused as a result of improper use, neglect, abuse, modification, accident, misuse or alteration of the product;
- failure to follow instructions for use;
- unsuitable physical or operating environment;
- water damage;
- other defects not related to materials or workmanship;
- failure to use original spare parts;
- repairs carried out by any service organization that has not been expressly authorized by ResMed to perform such repairs;
- any damage or contamination due to cigarette, pipe, cigar or other smoke;
- any damage caused by exposure to ozone, activated oxygen or other gases; and
- any damage or contamination due to insect infestation.
If your machine malfunctions while under warranty, please contact our office at firstname.lastname@example.org or toll free at 1-844-353-2727 for a Return Material Authorization (RMA) number to be issued to you. You will be provided instructions as to what steps to take next.
Please note that warranty decisions are made exclusively by the manufacturer and that MonsterCPAP cannot be held responsible for the manufacturer denying a warranty claim. Please also note that PAP machine repairs can take as long as 6 weeks and you may be without your unit for this period of time or longer.
For warranty information on other items, please contact us toll free at email@example.com or by calling 1-844-353-2727.