Ensure your return meets our Return Policy or it will not be approved and a refund will not be issued. Review our Return Policy here.
- Email us at firstname.lastname@example.org to initiate a return. Confirm the item you wish to return is unopened and unused.
- Visit Monstercpap.ca and log into your MonsterCPAP account by clicking on the Account Icon (top right corner)
- Sign in > Enter the email address used for your order > 'Continue'
- Enter the 6-digit code that was sent to your email address > 'Submit'
- Select the order you wish to return items from by clicking on ‘Request Return’
- Select returning item(s) > Select reason for return > 'Request Return'
- You’ll receive an email confirming your return request. Wait for an email approval.
- When your return is approved, you’ll receive another email with instructions on how to return your item(s). Follow the return instructions provided in that email to return your unopened item(s).
- You'll be notified when your return has been received and processed.