How do I place an order?
Orders are placed online at MonsterCPAP.ca or by phone during business hours (Mon-Fri: 9:00 am - 5:00 pm EST) at 1(844)-353-2727.
What method of payment do you accept?
MonsterCPAP accepts Visa, Mastercard, PayPal, Apple Pay and Google Pay. A confirmation email will confirm the order. Never send your credit card information by email. Your credit card information will not be kept on file.
Was my order completed?
An order is successfully placed when you receive a confirmation email from MonsterCPAP. This confirmation confirms your order has been completed and received (don't forget to check your junk mail).
Did I make multiple orders?
If you did not receive an order confirmation, an order was not completed.
How do I cancel an order?
Email a request to email@example.com with your order number and we can cancel the order if the order has not yet been processed.
When will my order be shipped?
Orders will ship within 2-4 business days. From time to time, due to stock availability and issues beyond our control, orders may take longer to ship. You will be notified by telephone or email if this is the case.
How much does shipping cost?
Free Canada-wide shipping for all orders over $100 via Canada Post Expedited Parcel. Orders under $100 will have shipping calculated from the shopping cart or at checkout.
Do you ship outside of Canada?
No, we do not ship outside of Canada.
Will I receive a tracking number?
Yes, tracking information for orders will be emailed to customers when orders are ready to ship. Contact couriers directly for inquiries. Tracking status may take up to 24 hours to be updated. Orders being delivered cannot be re-routed.
Can I pick up my order?
No, pickup is currently not available. All orders are delivered.
I have a promo code, where do I apply it?
Valid promo codes can be applied during checkout. Only one promo code may be used at a time. Expired promo codes will not work.
Can I get a receipt?
Yes, receipts are emailed to you in the shipment notification (allow 2-4 business days) and a paper copy will come with your order.
What information can be found on my receipt?
- Customer personal and billing info
- MonsterCPAP logo and contact information
- Itemized products purchased
- Shipping rate (if applicable)
- Instructions or notes (if applicable)
- Total order
- Total paid
- "Paid In Full" Stamp
I need a name change on my order – can that be done?
No. For accuracy, use the name of the intended customer to place an order. Email firstname.lastname@example.org with your order number and request for cancellation and re-place a new order with the appropriate name. We may accommodate some minor changes. For security purposes, the names and items of the invoice cannot be changed at any time.
I entered the wrong address for my order.
Review your confirmation email for accuracy. If errors are detected, email email@example.com with your order number for assistance. For orders that have not yet been fulfilled; we can assist with revisions. Fulfilled orders cannot be changed. Additional shipping fees are required if the order fails to deliver due to an incomplete address or errors in the shipping address.
Is there tax on my order?
Tax is not applied to medical supplies. Sales tax will be applied to additional shipping fees (if applicable).
Can I use a promo code?
Yes, from time to time there will be valid promo codes available to apply to your order. Only one promo code or offer may be used at any time. If a promo code has expired, it will not be valid. Promo codes are entered during the checkout process.
Is stock readily available to ship?
Yes, products are in stock unless marked ‘out of stock’. If you are waiting for a product to come back in stock, fill out the ‘notify me’ entry to be notified.
Help! My order is being returned to the sender.
Couriers may fail to deliver your order due to an incomplete address (examples missing unit number, postal code error, etc.). As a result, your parcel is being returned to us. Email us at firstname.lastname@example.org and we can reship your returned order for a nominal shipping fee paid by the customer.
Why was my order cancelled?
MonsterCPAP reserves the right to withhold shipment or cancel orders (without notice) pending an investigation into the legitimacy of an order if the order appears suspicious or fraudulent. We also reserve the right to limit the quantities of items shipped and billed if an order contains unusually high quantities of items.
Due to potential fraud risk, I was asked to confirm my order and personal information.
Orders may be flagged as a risk for fraudulent activity from our system. This request is rare but can happen if you are using a VPN or other tools to create a secure connection to another network over the Internet. We may email/call you to verify your order and personal information. To prevent delays in processing your order, kindly verify the information.