What is your return policy?
MonsterCPAP will gladly accept returns on most* unused and unopened product within 30 days of the original ship date. Item being returned must be in brand new sellable condition. Return shipping is the responsibility of the customer and a 15% restocking fee will apply for all returned items. Please note any product that has been opened, deemed opened, used or deemed used cannot be returned. A CPAP, BiPAP or APAP machine is used if there are any hours of use on the machine. Some items are final sale. *See final sale items here.*
Refunds will only be issued once the returned product is received and inspected by MonsterCPAP staff. If the product is deemed to be worthy of return, a refund will be issued for the product. A 15% restocking fee will be deducted from the amount refunded. Shipping fees resulting from sending the product to the customer when it was purchased will also be deducted from the amount refunded.
NOTE: Prior to returning a product to MonsterCPAP, please contact our office to obtain a Return Material Authorization (RMA) number. At that time, you will be provided instructions as to the how to proceed with the return. Please call or email us to initiate a return.
What is your return address?
MonsterCPAP PO BOX#1268, 1110 Finch Ave. West, North York, ON M3J 3M2, Canada
To avoid unnecessary returns, if you are unsure of sizing, product features or compatibility, please contact us. Our knowledgeable staff will be happy to assist you. We can be reached toll free at 1-844-353-2727 from Monday to Friday, 9am-5pm EST.
What items are final sale?
What is your exchange policy?
If you ordered an item incorrectly and the item is unused and unopened within 30 days of the original ship date, please reach out to us. Return shipping to do an exchange is the responsibility of the customer and shipping fees associated to reship the exchanged items will also be the responsibility of the customer, unless the exchanged item is over $100. Please note that any product that has been opened or used cannot be exchanged. A CPAP, BiPAP or APAP machine is used if there are any hours of use on the machine. Some items are final sale. *Click here to see the list of final sale items.*