When will my order ship?
Orders require 2-4 business days to process prior to shipment. From time to time, due to stock availability and issues beyond our control, orders may take longer to ship. You will be notified if this is the case.
How much is shipping?
Free shipping on all orders over $100 via Canada Post Expedited Parcel. Orders under $100 will have shipping calculated from your cart or at checkout.
Do you ship outside of Canada?
No, we do not ship outside of Canada.
How do I cancel an order?
Send an email request to email@example.com with your order number and we can cancel the order if the order has not yet been processed.
Can I pick up my order?
No, pickup is currently not available. Orders are delivered by Canada Post.
Will I receive a tracking number?
Yes, tracking information for orders will be emailed within 2-4 business days, when orders are ready to ship.
Help! My order is being returned to sender.
Delivery failure due to incomplete address (missing unit number, postal code error, etc.) the parcel may be returned to sender. Email us at firstname.lastname@example.org and we can reship a returned order for a fee paid by the customer.
Why was my order cancelled?
MonsterCPAP reserves the right to withhold shipment or cancel orders (without notice) pending an investigation into the legitimacy of an order, if the order appears suspicious or fraudulent. We also reserve the right to limit quantities of items shipped and billed if an order contains unusually high quantities of items.