When will my order ship?
Most orders require 2-4 business days to process prior to shipping. From time to time, due to stock availability and issues beyond our control, orders may take longer to ship. You will be notified if this is the case.
How much is shipping?
Free Canada-wide shipping on all orders over $100 via Canada Post Expedited Parcel. Orders under $100 will have shipping calculated from your cart or at checkout.
Do you ship outside of Canada?
No, we do not ship outside of Canada.
How do I cancel an order?
Send an email request to firstname.lastname@example.org with your order number and we can cancel the order for you if the order has not yet been processed.
Can I pick up my order?
No, pickup is currently not available. All orders are delivered by Canada Post.
Will I receive a tracking number?
Yes, tracking information for your order will be emailed to you (within 2-4 business days) when your order is ready to ship.
Help! My order is being returned to sender.
Couriers may fail to deliver your order due to incomplete address (missing unit number, postal code error, etc). As a result, your parcel may be returned to us. Email us at email@example.com and we can reship your returned order for a nominal shipping fee paid by the customer.
Why was my order cancelled?
MonsterCPAP reserves the right to withhold shipment or cancel orders (without notice) pending an investigation into the legitimacy of an order if the order appears to be suspicious or fraudulent. We also reserve the right to limit quantities of items shipped and billed if an order contains unusually high quantities of items.