When will my order ship?
Orders require 2-4 business days to process prior to shipping. From time to time, due to stock availability and issues beyond our control, orders may take longer to ship. You will be notified if this is the case.
How much is shipping?
Free Canada-wide shipping for all orders over $100 via Canada Post Expedited Parcel. Orders under $100 will have shipping calculated from your cart or at checkout.
Do you ship outside of Canada?
No, we do not ship outside of Canada.
What couriers do you use?
Our shipping partners are Canada Post and we use their Expedited Parcel™, cost-effective ground shipping within Canada. See here for Canada Post shipping speed.
How do I cancel an order?
Send an email request to firstname.lastname@example.org with your order number and we can cancel the order if the order has not yet been shipped.
Can I pick up my order?
No, pickup is currently not available. All orders are delivered by Canada Post.
Will I receive a tracking number?
Yes, tracking information for orders will be emailed to each customer (within 2-4 business days) when the orders are ready to ship.
Help! My order is being returned to the sender.
Couriers may fail to deliver orders due to incomplete addresses (missing unit numbers, postal code errors, etc). As a result, the parcel may be returned to the sender. Email us at email@example.com and we can reship returned orders for a shipping fee paid by the customer.
Why was my order cancelled?
MonsterCPAP reserves the right to withhold shipment or cancel orders (without notice) pending an investigation into the legitimacy of an order if the order appears to be suspicious or fraudulent. We also reserve the right to limit the quantities of items shipped and billed if an order contains unusually high quantities of items.