How do I get a CPAP quote?
Quotes are automatically created and emailed to customers from their shopping cart. Place items in your shopping cart, go to cart and enter your email in ‘get a free quote’.
Will my supplies be reimbursed by my insurance provider?
Insurance coverage varies for each policy. It is the customer's responsibility to understand what is covered before ordering. Insurers require a prescription to validate a medical condition and a purchase invoice showing 'paid in full'. Once a purchase is made, submit the appropriate documents with your invoice to your insurer for reimbursement.
I need to change the name on my order for insurance – can that be done?
For accuracy, use the name of the intended customer to place an order. Email firstname.lastname@example.org with your order number and request for cancellation. We can accommodate some changes. For security purposes, some parts of the invoice cannot be changed at any time.
Is a prescription required for a CPAP machine purchase?
Yes, a valid prescription is required from a medical doctor. Send a prescription by email with the order number to email@example.com. Machine orders without a valid prescription will not be fulfilled.
What is a prescription?
Medical instructions by a medical practitioner on a formal letterhead authorizing a patient's medication or medical treatment. A prescription includes the date, patient details and medical condition, physician information and signature.
Is a prescription required for a mask or accessory purchase?
No, a prescription is not required for CPAP mask or accessories purchases.
Does MonsterCPAP submit claims on behalf of customers?
No, customers must submit their own insurance applications.
Is a prescription required for an oxygen concentrator purchase?
Oxygen concentrators are sophisticated medical devices sold under strict Health Ministry guidelines. A valid medical prescription is required for a purchase. Oxygen concentrators may not be shipped within Ontario.
Is there financial assistance available for CPAP equipment?
Depending on where you live, there may be coverage under specific provincial healthcare. In addition, third-party (private) insurance usually pays for a portion of CPAP equipment. Check with your health insurance provider.
Requesting MonsterCPAP to sign Insurance forms
Select insurance providers prefer patients to use CPAP providers who offer CPAP monitoring and generate compliance reports regularly. As an online vendor, MonsterCPAP does not provide any of these services. Because of this, we decline to sign your Insurance form confirming we offer those services. Visit a CPAP clinic that can provide those services and they can sign the forms accordingly.