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  1. MonsterCPAP Help Centre
  2. Order Questions & Answers
  3. Ordering Online

Ordering Online

  • Order FAQs

    How do I make an order? Orders are placed online at MonsterCPAP.ca 24/7 or by phone during busine...
  • Processing & Shipping FAQs

    When will my order ship? Orders require 2-4 business days to process prior to shipping. From time...
  • How To Cancel An Order

    Send an email request to info@monstercpap.ca with your order number and we can cancel the order i...
  • Why Are Select CPAP Machines Out Of Stock?

    CPAP manufactures continue to experience significant challenges prolonged by the effects of the C...
  • Tracking Your Order

    Tracking details are emailed to customers 2-4 business days after an order has been placed. All o...
  • Quotes, Prescription & Insurance FAQs

    How do I get a CPAP quote? Quotes are automatically created and emailed to customers from their s...
  • Submitting A Prescription

    Purchasing a CPAP/APAP/BiPAP machine requires a valid prescription from a medical doctor. Send a ...
  • Accepted Methods of Payment

    MonsterCPAP accepts Visa, Mastercard, PayPal, Apple Pay and Google Pay.  Once an order is complet...
  • Is CPAP Equipment Covered Under Healthcare Insurance?

    This is one of the most frequent questions around CPAP therapy, and the good news is that healthc...
  • Ontario Assistive Device Program (ADP)

    Ontario's Assistive Device Program (ADP) funds up to 60% of new CPAP therapy for eligible reside...
  • Internet Minimum Advertised Price Policy (MAP)

    MonsterCPAP follows all manufacture's internet pricing policies. Click here for Resmed MAP. As au...
  • Oxygen Concentrator Order Restrictions

    Oxygen concentrators are sophisticated medical devices and sold under strict Health Ministry guid...
  • COVID-19

    As we continue to experience challenges prolonged by the effects of COVID-19, the last thing anyo...
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