Ordering Online

Order FAQs

How do I make an order? Orders are placed online at MonsterCPAP.ca 24/7 or by phone during busine...

Accepted Methods of Payment

MonsterCPAP accepts Visa, Mastercard, PayPal, Apple Pay and Google Pay. If you wish to pay by cre...

How To Cancel An Order

Send an email request to info@monstercpap.ca with your order number and we can cancel the order i...

Processing & Shipping FAQs

When will my order ship? Orders require 2-4 business days to process prior to shipping. From time...

Tracking Your Order

Tracking details will be emailed to customers within 2-4 business days after an order has been pl...

Quotes & Prescription FAQs

How do I get a CPAP quote? Quotes are automatically created and emailed to customers from the sho...

Submitting A Prescription

Purchasing a CPAP/APAP/BiPAP machine requires a valid prescription from a medical doctor. Send a ...

Is CPAP Equipment Covered Under Healthcare Insurance?

This is one of the most frequent questions around CPAP therapy, and the good news is that healthc...

Ontario Assistive Device Program (ADP)

Ontario has a program called the Ontario Assistive Device Program (ADP) that funds up to 60% of ...

Internet Minimum Advertised Price Policy (MAP)

MonsterCPAP follows all manufacture's internet pricing policies. Click here for Resmed MAP. As au...

Oxygen Concentrator Order Restrictions

Oxygen concentrators are sophisticated medical devices and sold under strict Health Ministry guid...

COVID-19

With everything going on in our communities and around the world, the last thing anyone needs is ...