Ordering Online
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Order FAQs
How do I make an order? Orders are placed online at MonsterCPAP 24/7 or by phone during business ... -
Accepted Methods of Payment
MonsterCPAP accepts Visa, Mastercard, PayPal, Apple Pay, Google Pay and Shop Pay. Once an order ... -
How To Cancel An Order
Send an email request to info@monstercpap.ca with your order number and we can cancel the order i... -
Processing & Shipping FAQs
When will my order ship? Orders require 2-4 business days to process prior to shipping. From time... -
Tracking Your Order
Tracking details are emailed to customers 2-4 business days after an order has been placed. All o... -
Quotes, Prescription & Insurance FAQs
How do I get a CPAP quote? Quotes are automatically created and emailed to customers from their s... -
Submitting A Prescription
Purchasing a CPAP/APAP/BiPAP machine requires a valid prescription from a medical doctor. Send a ... -
Why Are Select CPAP Machines Out Of Stock?
CPAP manufactures continue to experience significant challenges prolonged by the effects of the C... -
Is CPAP Equipment Covered Under Healthcare Insurance?
This is one of the most frequent questions around CPAP therapy, and the good news is that healthc... -
Ontario Assistive Device Program (ADP)
Ontario's Assistive Device Program (ADP) funds up to 60% of new CPAP therapy for eligible reside... -
My Order Says 'Delivered' But I Did Not Received My Package
Check the details of your tracking for the most accurate information. Canada Post tips for parcel... -
Internet Minimum Advertised Price Policy (MAP)
MonsterCPAP follows all manufacture's internet pricing policies. Click here for Resmed MAP. As au... -
Oxygen Concentrator Order Restrictions
Oxygen concentrators are sophisticated medical devices and sold under strict Health Ministry guid... -
COVID-19
As we continue to experience challenges prolonged by the effects of COVID-19, the last thing anyo...