Ordering Online

Order FAQs

Why do I have to log in to see the prices? As of Feb 2024, our Resmed partner has provided Monste...

Processing & Shipping FAQs

When will my order ship? Orders require 2-5 business days to process prior to shipping. From time...

Log into your MonsterCPAP Account to View Resmed Pricing

  We’re excited to announce that our partner Resmed has given MonsterCPAP exclusiv...

Accepted Methods of Payment

MonsterCPAP accepts Visa, Mastercard, PayPal, Apple Pay, Google Pay and Shop Pay.  Once an order ...

How To Cancel An Order

Send an email request to info@monstercpap.ca with your order number and we can cancel the order i...

Tracking Your Order

Tracking details are emailed to customers 2-4 business days after an order has been placed. All o...

Quotes, Prescription & Insurance FAQs

How do I get a CPAP quote? Quotes are automatically created and emailed to customers from their s...

Submitting A Prescription

Purchasing a CPAP/APAP/BiPAP machine requires a valid prescription from a medical doctor. Send a ...

Is CPAP Equipment Covered Under Healthcare Insurance?

This is one of the most frequent questions around CPAP therapy, and the good news is that healthc...

Ontario Assistive Device Program (ADP)

Ontario's Assistive Device Program (ADP) funds up to 60% of new CPAP therapy for eligible reside...

My Order Says 'Delivered' But I Did Not Received My Package

Check the details of your tracking for the most accurate information. Canada Post tips for parcel...

Internet Minimum Advertised Price Policy (MAP)

MonsterCPAP follows all manufacture's internet pricing policies. Click here for Resmed MAP. As au...

Oxygen Concentrator Order Restrictions

Oxygen concentrators are sophisticated medical devices sold under strict Health Ministry guidelin...

COVID-19 Precautions

As we continue to live with COVID-19 around us, the last thing anyone needs is to worry about acc...